202119 Oct

40+ Stats You Need to Know About the Power of Customer Service

Summary

Here are 40+ recent stats that prove that focusing on customer service is not just the right thing to do – it’s a powerful tool to increase the success of any business. (Microsoft) Your willingness to improve your CS matters The attitude you have as a business is perceived through your customer support team with every single interaction. More than 50% of consumers consider ‘resolution time’ as one of the most critical factors to decide whether a customer support experience qualifies as good. Two-thirds of consumers report that the most frustrating aspect of getting customer service is waiting on hold or explaining the same information to multiple representatives. Research shows that 64% of customers choose to buy from socially responsible brands, which has grown significantly in the past two years.

Source: Nicereply

Classifications

Core Activities

Fintech & Banking

Asset management

Sales and Marketing

Customer Relationship Management

Customer Service & Support

Vertical-Industries

Financial Planning

Financial Planning & Advisors

Hospitality

Investment Banking

Defense

Government, Public sector

Aerospace

Retail

Point of Sale (POS)

Entertainment

Ticketing Software

Horizontal-Applications

Lead Management Software

Research & Survey Analysis

Web and Content Management

Help Desk

Customer Service

ERP & Process Management

ERP

Online Surveys

Online Marketing

Content Management

AI & Machine learning

Search and Information retrieval

Supply Chain Management

Data Management

Data Warehousing Software

Campaign Management

Business Intelligence

General Data Management

Accounting and Taxes

Marketing

Manufacturing

Office Automation

Call Center Management

Anti Piracy

Task Management

General BI