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40+ Stats You Need to Know About the Power of Customer Service
Summary
Here are 40+ recent stats that prove that focusing on customer service is not just the right thing to do – it’s a powerful tool to increase the success of any business. (Microsoft) Your willingness to improve your CS matters The attitude you have as a business is perceived through your customer support team with every single interaction. More than 50% of consumers consider ‘resolution time’ as one of the most critical factors to decide whether a customer support experience qualifies as good. Two-thirds of consumers report that the most frustrating aspect of getting customer service is waiting on hold or explaining the same information to multiple representatives. Research shows that 64% of customers choose to buy from socially responsible brands, which has grown significantly in the past two years.
Classifications
Core Activities
Fintech & Banking
Asset management
Sales and Marketing
Customer Relationship Management
Customer Service & Support
Vertical-Industries
Financial Planning
Financial Planning & Advisors
Hospitality
Investment Banking
Defense
Government, Public sector
Aerospace
Retail
Point of Sale (POS)
Entertainment
Ticketing Software
Horizontal-Applications
Lead Management Software
Research & Survey Analysis
Web and Content Management
Help Desk
Customer Service
ERP & Process Management
ERP
Online Surveys
Online Marketing
Content Management
AI & Machine learning
Search and Information retrieval
Supply Chain Management
Data Management
Data Warehousing Software
Campaign Management
Business Intelligence
General Data Management
Accounting and Taxes
Marketing
Manufacturing
Office Automation
Call Center Management
Anti Piracy
Task Management
General BI