Balto Raises $37.5M; Pushes to Close Execution Gap for Contact Centers - Balto AI
Summary
Most solutions danced around this issue without ever solving it: Speech analytics, more coaching, staffing up QA, sticky notes, or whisper mode. With this round of funding, Balto is doubling down on closing the execution gap by providing contact centers with a way to improve conversations as they’re happening. “Balto is the only company on earth that offers a closed loop of sourcing the best thing to say on a call and recommending that to a massive amount of people at scale in real time, all while giving insight - in real-time - into what exactly is working and what is not,” said Bernstein. Balto’s Real-Time Guidance solves this problem elegantly by empowering organizations to turn these insights into real-time actions”, said Riadh Dridi, Operating Partner at Stripes. Since its launch in 2017, Balto has provided over 185 million Real-Time Recommendations across dozens of enterprise customers, including AmTrust Financial, Katapult, Advantage Communications, and National General Insurance.
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