eMite Achieves Platinum Status in Genesys AppFoundry
Summary
eMite (a subsidiary of Prophecy International ASX:PRO) has achieved platinum status within Genesys AppFoundry, the industry’s largest dedicated marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees, and optimize their workforce. eMite currently integrates with over 80 different platforms, enabling users to pull all their contact center performance data (including human sentiment) into one single pane of glass. “As a Platinum Partner, we are incredibly excited to work together with the team at Genesys and continuing to innovate, adapt, and improve our solution to enhance contact center reporting capabilities around the world. eMite service intelligence platform combines analytics, correlation, capacity, and performance, availability, and SLA management into a single, out of the box solution to provide customers with real time insight.
