Sunrise Communications Selects NICE to Boost Workforce Agility and Engagement Across Operations in Four Countries
Summary
NICEs solutions will enable Sunrise to increase ongoing efficiency by providing real-time staffing and skills visibility as well as accurately forecasting future workforce needs, ensuring customer service at the highest level in any business dynamic. We believe NICE fulfills these needs, giving us holistic, real-time workforce visibility to precisely predict demand so that we can deliver excellent experiences while ensuring employee engagement." The ability to allow self-scheduling of shifts and channels through a mobile app was also key and will enable Sunrise to provide employees flexibility and boost engagement. John O’Hara, President, NICE EMEA, said, "Successful organizations consistently seek opportunities to out-innovate and deliver extraordinary customer experiences. We believe our WFM and EEM solutions will help Sunrise Communications agilely adapt to any reality and take customer and employee experiences to new heights of excellence."
