TalkIQ Launches With $7 Million And Speech Recognition Software It Says Beats IBM Watson And Google
Summary
But when the 150-person startup studied the conversations its sales reps were having with prospects, CEO Jack Abraham was confronted with a challenger his team had barely heard of—but was beating Zenreach 3 times out of 4. TalkIQ formed more than a year ago along the premise that if someone (or a machine) were to study every call made in a company, she (or it) could uncover patterns and insights to make the business run better—especially if you accept, as TalkIQ did, research that suggests that as much as 68% of customer interactions with company contact centers still happen by phone. "Salesforce Einstein and the rest still cant compare what they find to outcomes and all your other data," says CEO Ben Coulter. Using TalkIQ to study its discussions on social with customers, Zenreach found that Facebook was mentioned 4x more than Instagram, and 6x as much as Twitter. The software could flag the most common complaints users might have with a companys product or site; it could also extract best practices used by employees to share with new hires.
