Employee Experience Q&A with Forrester Analyst Andrew Hewitt
Summary
When devices and apps break, network connectivity slows down, or security policies block information access, it impedes progress, frustrates employees, and ultimately pushes them towards burnout. Similarly, improving EX will help organizations attract more and better talent, but it will take time for the world of potential new hires to get word that the company indeed has a great employee experience. Companies that successfully pivot towards EX make it an organizational priority, and that means baking EX into goals, establishing a directly responsible individual (most likely an executive), and even hiring for brand new roles that focus specifically on EX. We looked at 10 criteria to judge the efficacy of EUEM platforms in our most recent Forrester Wave: End User Experience Management report. We anticipate challenges related to continuous switching between home and corporate networks, as well as greater wear and tear on endpoint form factor, batteries, and peripherals as people become mobile again.
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