New Survey Reveals Troubles Persist: Enterprise Technology Leaders View IT Services More Positively than Employees Experience Them

▤ Summary

“Since the start of forced remote work in March, IT has been thrust into unfamiliar territory,” said Yassine Zaied, Chief Strategy Officer of Nexthink. “Many IT teams have been asked to deliver flawless remote digital experiences for employees overnight, and while many have made exceptional transitions, others continue to flounder. The delta between success and failure lies in the understanding of the employees experience – if end-user computing teams don’t have insight into what employees are experiencing, they cannot effectively do their job.” In the Nexthink Pulse Report: Exploring IT’s digital experience challenges during the pandemic, 70% of tech leaders polled said their ticket and call volume continue to spike, with a majority of those reporting increases up to 50%. We know from Nexthink’s past research that earlier this year a little more than half (56%) of IT leaders felt confident accurately measuring the impact of new technology rollouts in a remote or work anywhere setup. The company gives IT leaders unprecedented insight into employees’ daily experiences of technology at the device level – freeing IT to progress from reactive problem solving to proactive optimization.

▦ Linked Companies

Nexthink

$100M to $250M