Transforming the Remote Support Experience with the Latest SysTrack 9.0 Release
Summary
Today, we are excited to announce the release of SysTrack 9.0.8, which introduces more ways for customers to proactively resolve incidents before they disrupt productivity through automated fixes and next-gen IT self-service. That way, employees don’t waste time investigating problems that require technical knowledge or admin permissions – instead, the path to resolution can often be as simple as a one-click fix. Rather than lengthy help desk interactions or learning to live with poor performance, the Self-Help app provides employees with a fresh avenue to fix simple IT issues themselves. After the user clicks “begin,” a second prompt appears showing one or multiple buttons that can either trigger an automation or open a web page, such as a help article. For example, the user can choose to not follow a system restart prompt if they’re in a meeting or select a level of disk clean that works for them such as clearing out the recycle bin versus their downloads folder.
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