Leading European Bank Uses NICE Authentication to Improve Security and Customer Experience
Summary
A leading universal private bank in Russia, Alfa-Bank now authenticates clients calling into the contact center in real-time and without any need for code words or additional questions. “The introduction of voice biometrics in our call center significantly enhances the security of many operations," said Olga Aslamova, Head of the Remote Client Support Department at Alfa-Bank. "Protecting remote banking customers from increasingly sophisticated fraudsters is more critical than ever," John O’Hara, President, NICE EMEA, said. Were excited to play a key role in helping Alfa-Bank nurture customer trust and provide service at the highest levels of excellence." NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens.
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