Salesforce rolls out video tools, other products for sales reps in the COVID era
Summary
With COVID-19 seemingly here to stay for a while, the changes many organizations made at the beginning of the year -- shifting to remote work, for instance -- may be more permanent than initially expected. Before hosting a meeting with customers, the new system compiles relevant information for sales reps to help them prepare. Pulled from the Salesforce CRM and Einstein Insights, that information can include customer history, open service cases or whether a key decision maker has changed roles recently. Also, Salesforce Meetings can show the speaker at the same time as their slides, rather than one or the other, so they can give their presentation with more a human connection. The High Velocity Sales product, designed to automate steps for prospecting, now supports all kinds of sellers.
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