NICE inContact Ranked as the Market Leader in Omdia Multichannel Cloud Contact Center Solution Decision Matrix

▤ Summary

The Omdia Decision Matrix reviews prominent cloud contact center providers with an emphasis on the ability of vendors to handle multichannel customer interactions and connect data through analytics. According to the report, NICE inContact “scores very highly in the area of technology and is well regarded by its customers” based on the customer survey Omdia used in the measurement of company execution. “Among all companies evaluated, NICE inContact stood out for consistently high scores in all aspects of our overall assessment,” said Ken Landoline, Principal Analyst, Omdia Customer Engagement. “As the leader in cloud contact centers, we are continually expanding and innovating our CXone cloud customer experience platform to meet the needs of our customers as their business evolves, enabling organizations of all sizes to deliver exceptional customer experiences, improve operations and achieve their business goals.” The Omdia Decision Matrix highlighted several of the companys strengths, noting, “NICE inContact achieved the maximum ratings in the areas of capabilities, interoperability, reliability and scalability, administration and monitoring, product maturity, security, and solution breadth and depth.” To download a copy of the report, click here. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Companys products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”).

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