Alfa-Bank Drives Improved Customer Experiences by Leveraging NICE Nexidias AI-Powered Analytics Solutions

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With NICEs AI-driven analytics solutions, Alpha-Bank is now empowered to proactively drive up positive experiences while improving service processes. "This project, driven by the NICE Nexidia Analytics and Quality Central, has exceeded our expectations," said Ivan Pyatkov, Director of Digital Business, Member of the Alfa-Bank Board. As a result of the rapid delivery of these valuable insights, Alfa-Bank increased sales to retail customers by 9.3% and 12.4% in the small and medium-sized businesses segment. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Companys products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; he effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”).

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