NICE Introduces NEVA@home to Drive Immediate Impact on Service Excellence for Work at Home Employees
Summary
The starter kit includes complimentary NEVA licenses and preconfigured use cases for three months, upon purchase of professional services, so organizations can quickly experience the benefits of automation during this time of dynamic change. The current pandemic has triggered multiple challenges and operational complexities for organizations, impacting business continuity, productivity, and serviceability. In addition, they must also enable employees to deliver efficient, consistent service experiences while handling a wider range and higher volume of customer requests. NEVA@home addresses current operational challenges while helping ease the path to increasing the automation footprint as needed in the future. These include ensuring service consistency, helping provide relevant and timely answers to customers and engaging employees so they continue performing at their best from home.
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