202007 Apr

Nicereply x LiveAgent Integration Benefits


We don’t say this lightly — according to Forbes 84% of companies that work to improve their customer experience report an increase in their revenue. Lastly, Nicereply allows you to measure CSAT, CES, and NPS which are essential metrics to monitor in customer support. In essence, LiveAgent saves you tons of time and money, as it eliminates the need to monitor multiple accounts and devices as well as the usage of additional help desk tools. The analytics dashboard enables you to view and segment your average rating scores by time period, agent, department, or by survey type. Create comprehensive reports to view areas of improvement, predict future trends, set goals, and benchmark yourself against industry leaders.

Source: Nicereply