How to Reach Your Competency Management Objectives in the Age of AI
Summary
But, beyond hiring, developing and retaining specialized tech talent, how do you reach your competency management objectives in the age of AI? In the case of AI, we will still want (and need) people to handle tier-two support calls, monitor and counteract the bias that can get introduced into an AI-driven recruitment process, and imagine new ways of harnessing technology to solve real-world problems. The flip side of AI adoption and automation is the need for employees to master the soft skills required to do their jobs. Interestingly, the LinkedIn Emerging Jobs list highlights hiring growth in customer-facing roles such as customer success specialist and sales development representatives. When adopting AI within HR or in other parts of your organization, well-defined competencies can help assess the required skills and knowledge to do the work.
