MindTouch Enhances Salesforce Integration for an Improved Customer and Agent Experience
Summary
The integration also gives customers possible resolution through suggested articles when they’re submitting support cases from the Community Cloud site. “By reducing live interactions, contact centers can potentially save hundreds of thousands of dollars.” MindTouch designed its platform to easily extend beyond CRM systems to give organizations a single point of truth. “Our platform gives employees, agents and customers a consistent, personalized and effortless experience wherever their journey starts or ends,” Quach said. Services include implementation, project management, education and training, support, and KCS consultation and best practices. The result is faster, more consistent and more personalized customer service, along with increased productivity, improved operational efficiencies and reduced costs.
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