Atos and NICE inContact Announce Partnership to Fuel Cloud Adoption for Hundreds of Thousands of Contact Center Agents

▤ Summary

“Contact center organizations of all sizes around the world are moving to the cloud to power immersive and engaging customer experiences that drive down costs while building loyalty, advocacy and wallet share,” said Paul Jarman, NICE inContact CEO. We’re delighted to work together to bring the benefits of the cloud to thousands of agents and customers.” Commenting on the partnership, Simon Skellon, Chief Sales Officer for Atos’ UCC division endorsed this view, “For many customers, the move to cloud is a central element of their digital transformation strategy and by offering them NICE inContact’s world-class cloud platform underpinned by Atos’ proven leadership in Workplace Services, they have the perfect opportunity to migrate to a true digital-first omnichannel customer experience - whether served directly by Atos, or via a member of our extensive partner community.” The NICE inContact and Atos partnership affords Atos a market leading contact center as a service (CCaaS) position with CXone. In parallel, the partnership brings NICE inContact an established highly trusted enterprise IT services and technology partner, with Atos holding leader positions in both Europe and North America Gartner Magic Quadrants for Managed Workplace Services3, together with leader positioning by Aragon Research, Inc., in its Globe for Unified Communication and Collaboration4, under Unify, the Atos brand for communication and collaboration solutions. With an Atos installed base ranging from the smallest businesses to the very largest corporations and governmental agencies, both parties are excited about the potential of the new partnership, which is effective immediately and globally. Across the world, the group enables its customers, employees and collaborators, and members of societies at large to live, work and develop sustainably and confidently in the information technology space.

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