Colt Technology Services Upgrades to Add New Features to Further Deepen Customer Insights Within NICE Satmetrix
Summary
Seeking additional depth of insight, Colt furthered its partnership with NICE Satmetrix to align with their need for new cutting-edge features like automated text analytics and custom metrics. These tools provide an innovative, full-service solution that brings benefits to our employees and ultimately, our customers.” Colt Technology Services connects over 900+ data centers around the globe, with over 27,500 on net buildings and growing. Through the use of NICE Satmetrix, Colt is able to break down trend analysis with interactive charts and populate standard reports that deliver metrics allowing their agents to provide the highest possible customer experience. Flexible, purpose-built analytics deliver critical insights to employees in every role and drive adaptive workflows to ensure prompt, responsive action. The Colt IQ Network connects 900+ data centres across Europe, Asia and North America’s largest business hubs, with over 27,500 on net buildings and growing.
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