Genesys expects rapid adoption of its AI agents in Brazil
Summary
Genesys says Brazilian customers will adopt its new AI customer service orchestration solution quickly. The company is positioning its AVAs and LAM as tools to improve support efficiency and reduce message volume, especially in WhatsApp-based service flows. Genesys also highlights a new partnership with ElevenLabs for automated voice service. The article cites strong proof-of-value results in Brazil and points to large global gains in copilots, AI summaries, and predictive routing.
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