Genesys sees demand for copilots and AI
Summary
Genesys says demand in Brazil is strongest for AI copilots and predictive routing in customer service operations. The company also offers virtual agents and business-rule optimization tools that use AI to improve customer interactions. Julio Cerasi says Genesys is expanding quickly in regulated industries such as financial services, utilities, and healthcare. He adds that the platform supports digital-first, omnichannel orchestration and complies with major regulations such as LGPD and GDPR.
AskAI Classifications
Sectors
No sectors detected
Functions
Sales and Customer Experience
General Sales Software
Linked Companies
Genesys
$1B+