NICE inContact CXone Wins Silver Stevie Award in Cloud Platform Category

General News

▤ Summary

CXone unifies Omnichannel Routing, Analytics, Workforce Optimization, and Automation & Artificial Intelligence – providing a seamless customer and agent experience – as part of one enterprise-grade, cloud native platform. “Winning a Silver Stevie in the 2019 American Business Awards validates our companys promise to deliver cloud innovation and provide exceptional customer service that goes above and beyond expectations every day through our CXone platform.” NICE inContact illustrates the continued vibrancy of innovation and high level of achievement across the American economic landscape,” said Michael Gallagher, president and founder of the Stevie Awards. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations.

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Customer Service & Support

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SaaS Contact Center Software AI/ML Platform

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