RingCentral Adds Agentic AI Capabilities to AIR Pro
Summary
RingCentral expanded AIR Pro with agentic AI features across its customer engagement portfolio. The update adds native AI agents, autonomous outreach, intelligent handoffs, AI-powered workflow building, and analytics inside RingCX. The release also improves supervisor controls with live screen monitoring and adds WhatsApp voice support. These capabilities are aimed at helping businesses automate more customer interactions while preserving context when cases move to live agents.
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Collaboration & Communication
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Unified Communications as a Service (UCaaS)
Contact Center Software
Conversation Intelligence
Linked Companies
RingCentral
$1M to $5M