The path of Seguros Mundial toward an agentic company | Impacto TIC

▤ Summary

Seguros Mundial is using AI agents to speed up customer experience work and support employees with real-time answers from its knowledge base. The company built these capabilities on its existing Salesforce CRM and replaced manual searches with a conversational agent. It also uses autonomous agents to pre-process legal and service requests for SOAT claims, which has increased operational capacity. The insurer simplified its stack by folding BPM functions into Salesforce and linking systems through MuleSoft, generating meaningful cost savings. The article also points to Open Insurance as a future trend that will require secure data integrations and interoperability.

▦ Linked Companies

Salesforce

$1B+