Ribbon's Cloud Native Technology Partners with Agentforce Contact Center in the Public Cloud
Summary
Ribbon Communications partnered with Salesforce to provide its cloud-native Session Border Controller (SBC CNe) and Policy and Routing Engine (PSX) in the public cloud to support Salesforce's new Agentforce Contact Center. Ribbon and Salesforce deployed the Ribbon software across multiple AWS instances, enabling routing and securing of voice calls to agentic AI and human agents. The integration aims to accelerate time-to-market and allow customers to spin up instances in hours instead of months while improving resiliency. Ribbon Professional Services collaborated closely with Salesforce on the rollout to deliver a cloud-native, containerized voice communications solution.
Classifications
industries
Fintech & Banking
applications
Collaboration & Communication
AskAI Classifications
Labels
Network Infrastructure Software
Telecommunications Software
SaaS
Linked Companies
Ribbon Communications Operating Company, Inc.
$500M to $1B
Salesforce
$1B+