Can business software empower rather than control workers? | Computer Weekly
Summary
The article examines whether business software can give workers more control instead of tightening management oversight. It uses Acclaim Autism’s use of Appian to streamline health-insurance approvals and let staff handle tasks in a more flexible order. It then compares that example with broader survey findings showing that worker autonomy has fallen over time while technology’s monitoring power has increased. It also discusses how Dropbox, Notion, and Monday.com use AI, automation, and workflow tools to reduce busywork and support more customizable ways of working. The piece closes by stressing that employee involvement in technology design and change management matters if software is meant to empower rather than constrain people.
Classifications
industries
Fintech & Banking
applications
Accounting and Taxes
AskAI Classifications
Labels
SaaS
CRM Software
Enterprise Software
