Roll: NICE Enhances Generative AI in CXone Fall Release, Logitech Sight Gains Teams and Zoom Certification, Crestron and Sennheiser Integrate for Room Audio
Summary
Additionally, the Logitech Sight tabletop camera was certified for Microsoft Teams and Zoom Rooms; Sennheisers TeamConnect Medium ceiling mic was integrated with Crestron Automate VX; the OneDrive app is now in Teams; HGS launched generative AI in its Agent X solution; Balto added screen recording; and NovelVox updated its HubSpot CTI product and added new integrations. • A workforce engagement management capability called True to Interval (TTI) to account for asynchronous, periodic interactions when forecasting and scheduling. The audio technology provider announced that its TeamConnect Medium (TCC M) ceiling microphone for mid-sized meeting rooms and lecture or collaboration spaces has been integrated into the Crestron Automate VX voice-activated speaker tracking solution. The developer of contact center applications announced its new HubSpot CTI Connector which provides a revamped user interface, refined computer-telephony integration (CTI) functionality and more integrations with contact center platforms including Cisco Finesse, Cisco Webex, Genesys, Amazon Connect, Dialpad, Zoom, NICE, 8x8, and Avaya. • In 2024, some tech is poised for success: We’re in the most revolutionary period in technology for decades, maybe for all time, with the reality of the Internet combining with the promise of AI.
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