NICE Acknowledged as WFO Market Leader in DMG Consulting Report with Over 40% Market Share in First Half 2018

▤ Summary

NICE also retained its solid leadership position for contact center voice recording at 45.8% market share, 26 percentage points higher than its closest competitor.NICE WFO is comprised of tightly integrated solutions, enabling organizations of a variety of sizes to improve their effectiveness and productivity, by identifying performance gaps, delivering targeted coaching, predicting workloads and scheduling staff.Donna Fluss, President, DMG Consulting said, “Enterprises need WFO solutions today more than ever, and the rate of growth is expected to increase as this market transforms.NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens.Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Companys products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products.

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