NICE Deploys Robotic Process Automation for SBI Card
Summary
NICE RPA is implemented to increase automation in the Indian card issuers operations and backend processes to manage repetitive, error prone tasks, thus freeing up employees to engage in value added services.The RPA solution deployed by NICE allows SBI Card to optimize the collaboration between human employees and robots, contributing towards an authentic digital transformation that also improves efficiency, accuracy and scalability.Hardayal Prasad, MD & CEO of SBI Card said: “We are excited about the potential of NICE Robotic Process Automation in our organization.I am confident that NICE RPA’s unique combination of assisted and unassisted automation capabilities will help them continue to meet their business objectives and drive measurable return on investment (ROI)”NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens.
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