Businesses need pricing clarity as generative AI services hit the market
Summary
There needs to be clarity around how exactly generative artificial intelligence (AI) will be charged, as market players rush to push out their offerings and businesses look to avoid bill shock. Transparency around the usage and commercial model is something organizations are asking for, so they can avoid escalating hidden costs, said Tim Dillon, founder and director of Tech Research Asia. Also: The moment I realized ChatGPT was a game-changer for my business Acknowledging that concerns about bill shock were valid, Gavin Barfield, Salesforces Asean vice president and CTO of solutions, said pricing models still are being defined as generative AI services gradually are rolled out. Because generative AI services are based on a usage model, it is critical that companies can monitor their consumption, said Jan Morgenthal, chief digital officer of Singapore telco, M1. "The reality is every company will undergo an AI transformation to increase productivity, drive efficiency, and deliver incredible customer and employee experiences," said Marc Benioff, Chair and CEO, Salesforce.
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