Hyundai Capital America Adopts NICE Cloud Omnichannel Recording Platform to Improve Customer Experience
Summary
A key enabler of these benefits is NICE Engages ability to support the capture and forwarding of thousands of concurrent IP streams over a single platform in real time, in addition to recording, encrypting and archiving them.Not only is the auto finance company benefitting from greater flexibility and reduced IT costs, it is also harnessing the NICE Engage platform as a foundation for the use of NICE’s advanced enterprise applications.Adopting the NICE Engage platform is just the first step in rolling out an extensive cloud-based customer experience offering, which will include advanced applications that drive immense business value.”NICE Engage is helping Hyundai Capital America drive best-in-class customer service across its North American call centers while supporting the company’s need for a quick-to-deploy, flexible and scalable solution.”NICE solutions help the world’s largest organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens.
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