NewDay Drives Customer Service Leadership with NICE Satmetrix NPX Voice of the Customer Solutions

▤ Summary

We have been able to leverage our NICE solution to collect a wide range of customer experience metrics and insights, and we are proud of our improvements in NPS and other scores.We are excited to build on our successes, and trust that the NICE Satmetrix solution will fuel the expansion of our capabilities to collect, analyze and act on customer feedback.Expected areas of benefit include their digital self-service and mobile application as well as increased visibility on agent performance, which will help NewDay meet its goal of achieving the top position for customer service.In an experience-led marketplace such as we see today, our solutions are geared towards giving our customers the comprehensive insights needed to stay ahead of the game, and deliver unparalleled service that consumers anticipate throughout their journey.Of these, 4.2m customers hold co-branded credit and store cards offered in partnership with a number of the UK’s established retailers including Amazon.co.uk, Arcadia Group, Debenhams, House of Fraser, Laura Ashley, and TUI UK & Ireland.

▦ Linked Companies

NiCE

$1B+