202224 Nov

ConnectWise CISO On R1Soft Vulnerability: We Have Some Work To Do


“The biggest lesson learned is we had some hiccups on how it came in the front door,” ConnectWise Chief Information Security Officer Patrick Beggs told CRN. Going forward, he is focusing on vulnerability management, phishing simulations and education on all things cybersecurity so that the ConnectWise team is ready even before bad actors try to infiltrate their ecosystems. [RELATED STORY: ConnectWise Patches ‘Critical’ Flaw That Could Have Infected 5,000 Servers: Huntress] A part of that is the newly formed product security response team who will have a security-first mindset to all phases of product, engineering development, planning, design and execution. “I hope to pass on some of that knowledge to some of our folks and say, ‘Listen, I’m not necessarily promoting one product over another, but it’s just a capability that I want folks to know about.’ Along with the product security response team, the software vendor also recently launched ConnectWise Labs, a new special operations unit, will analyze data to anticipate what’s coming and build solutions that help partners solve problems they aren’t facing yet through ConnectWise Access Management. Many of the benefits include decreased ticket volumes, enhanced security, improved customer experience and the opportunity to redeploy resources to generate additional revenue, according to the company.

Source: Crn