Roll: Salesforce Releases CCaaS Product, DTEN Introduces New Collaboration Device
Summary
• Digital engagement tools: Agents can send web, mobile, WhatsApp, SMS, or Facebook Messenger messages to customers. Salesforce Contact Center is generally available today; the Einstein Conversation Insights and shift scheduling will be available as out-of-the-box features starting in February 2023. Available in either a 55-inch or 75-inch models, the device features a 15-microphone array, a built-in 4K wide-angle camera, a touch screen for whiteboard purposes, and AI-based capabilities for smart framing, noise reduction, and echo cancellation. DTEN initially provided products for Zoom and is now expanding into the Teams ecosystem, as Microsoft MVP Randy Chapman shared in a recent No Jitter on Air podcast However, DTEN isn’t the only device maker that has made the move, as “all want to go to Teams,” Chapman said. Earlier this month, Cisco and Microsoft announced a partnership at Microsoft Ignite, which will bring a native Teams experience to Cisco devices, and device maker Neat — which was partially funded by Zoom — similarly expand to Teams, Chapman added.
