Getting more from Salesforce
Summary
COVID-19 has a major impact on all of our lives, both personally and in the way we do business. It highlights some of the features and solutions within Salesforce Marketing, Commerce and Service Clouds that might help with some of these challenges. Most people are working from home, many are working whilst looking after their children, most are focussed on their home environment and things to do within it when making purchases. Our Getting More from Salesforce playbook highlights how you can: We know that a lot of customer service teams are fielding more enquiries from customers than usual right now. With stores closed, people who prefer to shop in stores are having to shop online and may struggle to find what they’re looking for or have questions they can’t find the answer to.
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