KomBea’s SecureCall Stops Significant Credit Card Fraud at its Source
Summary
SALT LAKE CITY--( BUSINESS WIRE )--KomBea today announced its launch of a solution to immediately stop credit card fraud and identity theft at companies accepting sensitive information over the phone, which have historically been high-opportunity targets for malicious fraudsters.With SecureCall, consumers and businesses are never required to audibly provide company reps with sensitive information such as credit card numbers and other private or confidential material.”Agents remain on the line during the entire call, while customers provide credit card or other information to the company using their phone keypad or through an SMS (text) interface.Because credit card information never traverses a company’s PCs or systems, SecureCall virtually eliminates PCI scope, saving companies significant time and cost.Founded in 2003, Lehi, Utah-based KomBea is a software company that develops cutting-edge solutions for contact-center environments that bring new levels of efficiency, quality, compliance, and security to meet the toughest industry challenges facing contact centers.