Gay and Lesbian Travelers Set to Enjoy Better Customer Service
Summary
A new training and accreditation system -- GayComfort™ -- launching this week delivers an innovative and effective means to address these gay travel issues.Johnson said that sometimes staff can be homophobic, but more often than not it can be a lack of practical experience in understanding gay travel concerns that leads to a bad customer service outcome." The training includes myths and stereotypes, practical advice, key dos and donts as well as a quiz to test each students learning of the material covered.Tom Nibbio, Global Ambassador of IGLTA, responsible for the associations worldwide membership and sponsorship growth, said the new GayComfort™ training program meets a strong market need."The training includes myths and stereotypes, practical advice, key dos and donts as well as a quiz to test each students learning of the material covered.GayComfort™ has been welcomed by the global travel industry.The International Gay and Lesbian Travel Association (IGLTA) has partnered with Out Now to bring GayComfort™ training to its members.Tom Nibbio, Global Ambassador of IGLTA, responsible for the associations worldwide membership and sponsorship growth, said the new GayComfort™ training program meets a strong market need.“With literally billions in gay tourism dollars, euro and pounds up for grabs each year, it seems likely this product should find an industry ready and willing to learn how to improve the ways it delivers customer service to the gay travel segment,” Nibbio said.More information on the program can be found at OutNowConsulting.com and GayComfort.com.