Agent Productivity Platform Provider Knowlagent Sponsors at-Home Strategies for Success Workshop Series
Summary
Press Release Pricing | News by Category | News by Country | News by US Region | Recent News | PR.com News on Your Site Press Releases Knowlagent, Inc. Press Release Receive press releases from Knowlagent, Inc.: By Email RSS Feeds: Agent Productivity Platform Provider Knowlagent Sponsors at-Home Strategies for Success Workshop Series Workshops Provide How-To Advice on Developing and Executing at-Home Agent Strategies Atlanta, GA, April 30, 2011 --( According to workshop facilitator and Customer Contact Strategies President, Michele Rowan, each workshop is expected to attract a wide range of attendees, from Fortune 500 companies in continuous-improvement or scaling mode to small customer service and sales groups who are studying the at-home model and building business cases.With high interaction and benchmarking amongst attendees to leverage learning and best practices, the workshops will include presentations, case studies and networking events with key at-home experts.Workshop sessions will cover such topics as: Building the business case At-home cost reductions Critical success factors How to build an effective pilot How to effectively brand your program Latest trends in technology Initializing an operational plan Best practices - drilled down Key performance metrics Coaching and quality Recruitment and profiling Virtual training and e-learning “Effectively managing the deployment of activities such as communications, training, coaching and project work is essential for maintaining a successful at-home agent model and improving an organization’s bottom-line,” said Matt McConnell, president and CEO of Knowlagent.With high interaction and benchmarking amongst attendees to leverage learning and best practices, the workshops will include presentations, case studies and networking events with key at-home experts.Workshop sessions will cover such topics as:Building the business caseAt-home cost reductionsCritical success factorsHow to build an effective pilotHow to effectively brand your programLatest trends in technologyInitializing an operational planBest practices - drilled downKey performance metricsCoaching and qualityRecruitment and profilingVirtual training and e-learning“Effectively managing the deployment of activities such as communications, training, coaching and project work is essential for maintaining a successful at-home agent model and improving an organization’s bottom-line,” said Matt McConnell, president and CEO of Knowlagent.Registration is limited and taken on a first come first serve basis.For more information on Knowlagent and its award-winning technology, visit www.knowlagent.com.About KnowlagentKnowlagent provides the only call center software that increases agent utilization by delivering shrinkage activities during idle time.