eGain Knowledge Achieves Oracle Validated Integration with Oracle CRM on Demand
Summary
“Customer experience has been a killer application for knowledge management over the years, adding strategic value to the business,” said Ashu Roy, Chairman and CEO of eGain.It helps ensure fast, consistent, and accurate answers to customer queries by providing multiple access methods to a common multichannel knowledge base – dynamic FAQs, natural language search, topic trees, chatbots, and guided help, powered by patented Case-Based Reasoning (CBR) technology.For over a decade, eGain solutions have helped improve customer experience, optimize service process and grow sales - across the web, social, and phone channels.The integration also enables administrators to analyze knowledgebase performance and enhance its content to help maximize ROI.“Customer experience has been a killer application for knowledge management over the years, adding strategic value to the business,” said Ashu Roy, Chairman and CEO of eGain.For over a decade, eGain solutions have helped improve customer experience, optimize service process and grow sales - across the web, social, and phone channels.
Classifications
AskAI Classifications
LabelsLinked Companies
