Reikartz Hotels & Resorts: Chief Customer Officer
Summary
Chief Customer Officer is a member of the board at Reikartz Hotels & Resorts and has full power to influence the internal operations and processes inside the company.He is in charge of the quality of communication between the guest and the company at all the stages of interaction – starting from PR and Advertising to the Sales department to the service at the hotel.The leaders are convinced – such an innovation will lead to better understanding of customer needs and help the company make another step towards impeccable service.Konstantin Harsky, Chief Customer Officer at Reikartz Hotels & Resorts, will be in close contact with the guests and corporate clients in order to solve any possible issues with due attention, in case these issues are beyond the competence of the hotel’s staff, "It will be also of utmost interest to me to discuss the impressions that our guests have after staying at one of our hotels.I will not leave unattended any complaint or suggestion," – promises Konstantin Harsky.The position of Chief Customer Officer has been rather actively implemented in a range of European and American customer-oriented companies, but it is surely an innovation for Ukraine and the CIS.Chief Customer Officer is a member of the board at Reikartz Hotels & Resorts and has full power to influence the internal operations and processes inside the company.