IPscape’s Cloud IVR Delivers Cloud Benefits to Traditional Call Centres

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Sydney, Australia, December 18, 2009 --( According to Mark Jones, Operations Director at outsourcer Teleconnexions, IPscape cloud IVR has reduced Teleconnexion’s monthly telco bill by a third.Cloud IVR is a component of the award-winning IPscape contact centre solution used by clients such as BT, Teleperformance, Thomson Reuters, SP AusNet, Delfin Lend Lease and Northern Territory Government.IPscapes SaaS approach is simple, clever and fast so clients can concentrate on customer service delivery not the infrastructure.More information from www.ipscape.com.au See how cloud based contact centres work on YouTube - http://www.youtube.com/watch?v=CChjA2uSM1g Download the IPscape cloud IVR data sheet here https://www.smixrego.com/sforce/clients/00D200000006WTp/paper.cfm?P=P00013 Sydney, Australia, December 18, 2009 --( PR.com )-- IPscape today launched ‘cloud IVR’, a cloud based interactive voice response system that easily integrates into existing infrastructure and systems in just hours - without on-premise hardware or software installation.According to Mark Jones, Operations Director at outsourcer Teleconnexions, IPscape cloud IVR has reduced Teleconnexion’s monthly telco bill by a third.‘We don’t need a massive number of expensive telco links because IPscape cloud IVR queues thousands of calls and only sends the calls to our agents when they are ready,’ said Jones.Take-a-number adds a position in queue message to normal IVR operation.Cloud IVR is a component of the award-winning IPscape contact centre solution used by clients such as BT, Teleperformance, Thomson Reuters, SP AusNet, Delfin Lend Lease and Northern Territory Government.###About IPscapeBuilt from the ground up in Australia, IPscapes award-winning cloud-based or Software-as-a-Service (SaaS) call centre and customer contact solutions benefit from over 50 years first-hand call centre experience and the latest voice and data technologies.

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