Hyatt Hotels Corporation Expands Partnership with LRA Worldwide
Summary
“Each of our brands is designed to deliver a distinct and memorable guest experience,” explained Jim Chu, Senior Vice President of Franchise Services and Owner Relations at Hyatt Select Group.They customize each program to the specifications of the individual brand and deploy professional hospitality consultants to conduct the site evaluations, ensuring that we get the insights we need to deliver the promised guest experience at every property, every day.” Including Hyatt, LRA provides performance measurement services to eight of the top ten hotel companies in the world.“It is always quite gratifying when an existing client expands its relationship with LRA, as it speaks to the value that we are providing on a daily basis,” said John Roberto, Senior Vice President and Managing Director of LRA’s Quality Assurance practice.They customize each program to the specifications of the individual brand and deploy professional hospitality consultants to conduct the site evaluations, ensuring that we get the insights we need to deliver the promised guest experience at every property, every day.”Including Hyatt, LRA provides performance measurement services to eight of the top ten hotel companies in the world.In addition to its lodging clients, LRA provides QA services to industry leaders in sports (Troon Golf, the PGA Tour), Conference Centers (ARAMARK), the National Park Service (Yosemite National Park, Kennedy Space Center), Gaming (Churchill Downs, Hard Rock Hotels & Casinos) and Travel (The Port Authority of New York and New Jersey).“It is always quite gratifying when an existing client expands its relationship with LRA, as it speaks to the value that we are providing on a daily basis,” said John Roberto, Senior Vice President and Managing Director of LRA’s Quality Assurance practice.