Knoa Software Confirms User Experience Management Leadership in 2012
Summary
Twenty percent of the Fortune 50 and hundreds of global companies license Knoa EPM software and solutions to optimize business performance and deliver strong return on investment.With Knoa EPM 7.0 for Oracle Siebel CRM, there is immediate data available to the support teams on potential errors, both system and user, that can be leveraged to assist in resolving issues.The research highlighted Knoa as a vendor with an innovative approach to uncovering flaws in business processes that underlie enterprise contact center applications, in order to isolate and better solve problems.Twenty percent of the Fortune 50 and hundreds of global companies license Knoa EPM software and solutions to optimize business performance and deliver strong return on investment.Additional FundingIn December 2012, Knoa announced it has raised a $7.5 million growth round from existing investors Ascent Ventures and FA Tech, and new investors Gefinor Ventures, Advantage Capital Partners and Rand Capital.The research highlighted Knoa as a vendor with an innovative approach to uncovering flaws in business processes that underlie enterprise contact center applications, in order to isolate and better solve problems.• Recognized by IdealNet, Inc. as a visionary and "Best in Class Product" for enterprise-class user experience management in the "Enterprise User Experience Management for Life Sciences" report.About Knoa SoftwareKnoa® Software delivers on-premise and cloud-based solutions that monitor, measure and manage how end-users are utilizing enterprise applications to optimize end-user experience, enhance user performance, and deliver return on investment.
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