NET-A-PORTER.COM Provides Luxury Customer Service with eGain OnDemand
Summary
Mountain View, CA, January 16, 2009 --( "As we grow our business, we are committed to further improving our award winning customer service; we see partnering with eGain as key to achieving this," said Ian Tansley, VP of Ecommerce at NET-A-PORTER.With its acclaimed editorial format, express worldwide shipping to 170 countries (including same day delivery to London and Manhattan), luxurious packaging and free returns, NET-A-PORTER offers an unparalleled shopping experience.Based on a 100% J2EE architecture, it includes out-of-the-box integration with leading business applications, content management systems, and call center infrastructure solutions.Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and Asia Pacific, and serves hundreds of enterprise customers worldwide.Additional information on eGain OnDemand can be found at:http://www.egain.com/products/on_demand.aspAbout eGaineGain (OTC BB: EGAN.OB) is the leading provider of multichannel customer service and knowledge management software for in-house or on-demand deployment.