"Brain Training" Company Predicts Extraordinary Growth with U.S. Net Promoter Score of 69%
Summary
Operational systems to support the initiative "While we knew our clients and franchise owners were very happy with our cognitive skills training programs based on the hundreds of calls, emails and letters we’ve received, it wasn’t until we applied the Net Promoter evaluation that we truly understood our level of franchisee satisfaction," said Dr. Ken Gibson, founder and CEO of LearningRx.The Net Promoter Score, which helps companies profitably grow by focusing on their customers, provides a specific formula for measuring potential growth.According to NetPromoter.com and Fred Reichheld’s book, "The Ultimate Question" (Harvard Business School Press, 2006), the Net Promoter Score "provides the single most reliable indicator of a company’s ability to grow.Operational systems to support the initiative"While we knew our clients and franchise owners were very happy with our cognitive skills training programs based on the hundreds of calls, emails and letters we’ve received, it wasn’t until we applied the Net Promoter evaluation that we truly understood our level of franchisee satisfaction," said Dr. Ken Gibson, founder and CEO of LearningRx."About LearningRxLearningRx specializes in identifying and correcting the underlying cognitive skill deficiencies that keep people from achieving their full potential in school, business or life.