eGain Offers New, Zero-Risk Solution-as-a-Service Delivery Model
Summary
SLaaS eliminates common adoption barriers, which are: - Upfront investment - Future lock-in - Risk of failure - Protracted time-to-value - Pay for non-use Unprecedented choice of self-service options The need to control costs while meeting customer expectations of “always-on” service has made web self-service a priority for most businesses.SLaaS eliminates common adoption barriers, which are:- Upfront investment- Future lock-in- Risk of failure- Protracted time-to-value- Pay for non-useUnprecedented choice of self-service optionsThe need to control costs while meeting customer expectations of “always-on” service has made web self-service a priority for most businesses.These options include chatbot, dynamic and contextual FAQs, search, browse, guided help, and escalation to call, chat, or email.No-fuss, rapid, best-practice deploymentsThe SLaaS edition of eGain SelfService offers best-practice deployments derived from years of co-innovation with leading companies worldwide.To start the qualification process, businesses can submit details through the form at http://www.egain.com/SLaaS.About eGaineGain (OTC BB: EGAN.OB) is the leading provider of multichannel customer service and knowledge management software for on-site or on-demand deployment.Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, eGain solutions improve customer experience, optimize service processes end to end, increase sales, and enhance contact center performance.Headquartered in Mountain View, California, eGain has an operating presence in North America, EMEA, and APAC.