System Upgrades and New Product Launches Mark Successful Year
Summary
Our dedicated team of professionals has worked hard to ensure that we have the best technology, service and products available for our customers,” stated Gordon Harp, Buffalo Division President, Time Warner Cable.“While we did encounter some unexpected challenges like the October storm, we think that it was a great learning experience where we were able to put systems and procedures in place that will make us better prepared to handle such events in the future.On its first anniversary, Time Warner Cable recounted several major capital investments in the Buffalo division that moved the area forward by about 3 years including repairing aging or damaged cable, significant expansion of the high capacity transport network to accommodate the growth of data products, improved billing statements and procedures, creation of a local network operation center staffed around the clock to provide surveillance needed to anticipate problems, increased training of technicians and total localization of call center operations.Our dedicated team of professionals has worked hard to ensure that we have the best technology, service and products available for our customers,” stated Gordon Harp, Buffalo Division President, Time Warner Cable.“While we did encounter some unexpected challenges like the October storm, we think that it was a great learning experience where we were able to put systems and procedures in place that will make us better prepared to handle such events in the future.