Syntellect Receives Customer Interaction Solutions® Magazines 2008 CRM Excellence Award
Summary
Phoenix, AZ, July 18, 2008 --( “Syntellect CIM was designed for client communication through multiple channels and provides complete interaction history, comprehensive customer account information and quality service data,” stated J.R. Sloan, vice president of product management and marketing.### Phoenix, AZ, July 18, 2008 --( PR.com )-- Syntellect Inc., a global leader in contact center management solutions, today announced that its Syntellect Customer Interaction Management (CIM) solution has received Customer Interaction Solutions’ 2008 CRM Excellence Award.Syntellect CIM (formerly Apropos) provides contact centers with a comprehensive solution for accessing and managing customer interactions while creating, maintaining and continuously improving the customer experience.“Syntellect CIM was designed for client communication through multiple channels and provides complete interaction history, comprehensive customer account information and quality service data,” stated J.R. Sloan, vice president of product management and marketing.“Syntellect has demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset…their customers.”For additional information about Syntellect CIM visit www.syntellect.com.About SyntellectAt Syntellect, they help their customers create, maintain and continuously improve superior end-to-end service for their customers - personalized service that values their preferences from the way they contact a business, to the level of help desired.With two decades of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the utilities, financial services, government, high-technology, help desk, consumer products, and healthcare industries.Syntellect is headquartered in Phoenix, Arizona, with additional offices in North America and the United Kingdom.