Jim Iyoob Speaking at American Teleservices Association National Convention
Summary
Phoenix, AZ, February 02, 2011 --( “Although an Internet presence has the power to revolutionize an industry, many companies are finding that customers are abandoning their web sites without purchasing,” said Matt Rocco, Etech’s chief operating officer.Providing effective web chat services ensure higher conversion rates and reduction in inbound call volumes leading to a nice cost savings.ATA members include companies with inbound or outbound contact centers, users of Teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support.He will share a case study from one of the nation’s leading telecommunications companies about how they utilize web chat services to combat shopping cart abandonment and increase online orders.You can hear him speak at the ATA Convention and Expo 2011 at the JW Marriott Desert Ridge, on 14th March, 2011.“Although an Internet presence has the power to revolutionize an industry, many companies are finding that customers are abandoning their web sites without purchasing,” said Matt Rocco, Etech’s chief operating officer.