LRA Worldwide Hires Paul Bauman as a Project Director for its Quality Assurance Practice
Summary
“As the size and complexity of our projects grow, so do some of the inherent challenges,” explained John Roberto, an LRA Senior Vice President and Managing Director of the firm’s Quality Assurance practice.In all, LRA’s Quality Assurance practice conducts nearly 13,000 site visits and evaluations each year, either as a stand-alone offering or as part of an integrated Customer Experience Management project.LRA’s CEM practice areas include Customer Experience Strategy Consulting, Standards Development & Content Management, Organizational Development & Training, Research and Quality Assurance & Mystery Shopping; these are either deployed together in a strategic manner to continually monitor and improve the customer experience or deployed individually to address a specific tactical client need.In all, LRA’s Quality Assurance practice conducts nearly 13,000 site visits and evaluations each year, either as a stand-alone offering or as part of an integrated Customer Experience Management project.An accomplished jazz musician, he currently resides in Oreland, PA.About LRA WorldwideLRA Worldwide, Inc. is a leading consulting, organizational development and research company that specializes in Customer Experience Management (CEM).