Etech Global Services Facilitates Artificial Intelligence Workshop at Call Center Week 2017
Summary
We look forward to CCW 2018.” In addition to facilitating the workshop, the Etech team also provided demonstrations of QEval – Quality Analytics software solution and ICE – Integrated Customer Engagement Chat and Email platforms.Because Etech’s commitment to continuous improvement, next generation technology, and empowering people results in a solution that drives customer experience and reduces effort.Nacogdoches, TX, July 13, 2017 --( PR.com )-- Etech Global Services, a leading business provider of customer engagement solutions, presented an interactive workshop entitled “Artificial Intelligence and Predictive Analytics for Personalized Customer Experience.” The workshop was held at the start of Call Center Week (CCW) 2017 on June 27th.CCW 2017 is one of the biggest shows of the year for contact center industry.We look forward to CCW 2018.”In addition to facilitating the workshop, the Etech team also provided demonstrations of QEval – Quality Analytics software solution and ICE – Integrated Customer Engagement Chat and Email platforms.The participants were excited to learn about the use of Artificial Intelligence in call centers and their active participation during the workshop demonstrated enthusiasm and excitement to learn about emerging technology and the impact on CX,” said Etech’s Jim Iyoob, Chief Customer Officer.About Etech Global ServicesEtech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands.
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